Contact us

Most questions are already answered on this site. If you still need help, email us.

Your question may already be answered

Before you email

Tell us:

  • What you tried to do.
  • The page you were on.
  • The exact message you saw. Copy and paste it if you can.
  • A screenshot, if you can take one.

If you have an account, email us from its email address. Then we can find your account.

Never send us these

They are secret. We never ask for them.

  • Sign-in codes.
  • API keys. If you shared a key by mistake, revoke it on your dashboard and create a new one.
  • Bank details, such as your account number, PIN or password.

We never ask you to pay, to move money, or to scan a QR code to fix a problem. If someone asks, it is not us.

Email us

Email: support@kachingqr.com

We usually reply within 48 hours.

We answer by email only.